How can we
help you?

Put the card in your bag, check your order and pay straight away with iDEAL through your own bank. You need an account for that.

As soon as we have received your payment. Then we start on it and ship it as soon as possible.

Your order stays open for 24 hours. If you have not paid by then, it lapses automatically and the cards go back on sale. You can order again, subject to stock. With an account you see your orders and their status.

Only with iDEAL, straight away when you complete your order. You pay in the iDEAL environment of your own bank.

You pay only in your own bank's iDEAL environment. We never ask for your PIN, your banking login or your card details. Do you notice a mistake in payment details? Tell us straight away.

On the working day your payment arrives, or the next working day if it lands after 15:00. You get the tracking code by email.

Shipping costs €5.95, and nothing on items totalling €150.00 or more. Your cart works it out before you check out.

Singles go in a sleeve, toploader and team bag inside a rigid mailer. Slabs get foam and a double-walled box. Everything is insured and tracked.

The Netherlands and the rest of the European Union. For anywhere else, ask us first.

Yes. As a consumer you have 14 days after receiving it to change your mind, no reason needed. Graded cards go back in the same holder, sealed product with the seal unbroken.

Email us or send a message through WhatsApp or the chat within 14 days of receiving it. You may also use the model withdrawal form. You then have 14 days to send the product back.

You do, insured and tracked. If the product did not match its description, we pay for everything, the return label included.

Usually within two working days of your return arriving, and always within 14 days of telling us — the original shipping cost included.

70% of the market value, based on completed sales of the last 60 days. Take store credit and we add 10% on top.

Within 48 hours, in writing, with the sales it is based on. The offer stands for 7 days and you are not bound to anything.

Once you accept, you get a prepaid, insured shipping label. We pay out on the day your parcel arrives and has been checked.

To order, yes: we want to know who is buying a one-of-one card and where it goes. Browsing, saving cards and selling to us work without one.

Ask for a new one when you sign in. You get a link by email that works once, for an hour.

Email us at info@chromatcg.nl. Everything is gone within a month — usually the same day — and you hear from us when it is.

On the App Store for iPhone, and on Google Play for Android.

Email us at info@chromatcg.nl with your iPhone model and what you were doing, and we will help you further.